Returns & Refunds Policy
At Hom Technology, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, this Returns & Refunds Policy outlines your rights and how we handle returns and refunds.
1. Return Eligibility
You may return products purchased from Hom Technology under the following conditions:
– The item is returned within 4 days of the purchase/delivery date.
– The item is unused, in its original packaging, and includes all accessories, manuals, and components.
– Proof of purchase (e.g., receipt or order confirmation) is provided.
Exceptions:
– Certain items may not be eligible for return, such as:
– Digital products, software, or downloadable items.
– Items marked as “final sale” or “non-returnable.”
2. Return Process
To initiate a return, please follow these steps:
1. Contact Us: Reach out to our Customer Service team at [Insert Email or Phone Number] to request a Return Authorization (RA) number.
2. Prepare the Item: Package the item securely, including the RA number, proof of purchase, and all original components.
3. Ship the Item: Send the package to the address provided by our Customer Service team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refund Policy
Once we receive and inspect your returned item, we will process your refund.
Eligible Refunds: Refunds will be issued to the original payment method. Please allow **[insert number] days** for the refund to be processed.
– Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with missing components or signs of use).
– Non-Refundable Items: Items not eligible for returns cannot be refunded.
4. Exchanges
We offer exchanges for defective or damaged items. To request an exchange, please follow the same process outlined for returns.
5. Warranty Claims
If your item is covered under warranty and requires repair or replacement, please refer to our Warranty Policy for detailed instructions.
6. Contact Us
If you have questions or need further assistance with your return or refund, please contact us:
– Email: [Insert Email]
– Phone: [Insert Phone Number]
– Address: [Insert Address]
